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Writer's pictureOkan Saçlı

Erzurum Customer Services Office - An Architectural Project

Erzurum, located in the eastern part of Turkey, is where Palmet group provides natural gas distribution services to over 190,000 end-users/customers in 20 districts under the acronym PALEN.


Palmet acquired the building below and opted to construct a new, contemporary customer service office to cater to the city of Erzurum. Situated in a highly central area near Erzurum Castle, the building is conveniently located.

External View Before construction

The structure comprises four blocks, each measuring 260m2. Ziraat Bank's main branch occupies two of these blocks. The other two blocks, totaling around 470m2, were merged to create the PALEN customer services office. The photo below displays the original interior of the building in its raw condition before undergoing a complete demolition and renovation in line with our architectural design concept.


This architectural project included the demolition of existing infrastructure, installation of numerous partition walls, raised flooring, carpeting, parquet flooring, aluminum-glass partition systems, unique ceiling elements, electrical tasks (including IT systems, fire detection systems, CCTV systems), and mechanical systems (such as Heat Recovery unit, VRV systems, conventional heating systems, etc).

interior view before construction

In the image below, you can see the ceiling structures being installed. The project included the installation of a VRV system along with a fresh air supply and exhaust system, which incorporated a heat recovery unit.

construction works in progress

An elevated architectural ambiance was achieved in the main customer reception area by installing a Hunter Douglas style wooden barred ceiling.

construction works in progress

Every area and room were equipped with a fresh air supply and exhaust system to enhance the office environment and ensure personnel comfort.

mechanical installations

Yet another image displaying the ceiling installation along with numerous concealed mechanical and electrical components within it.

construction works in progress

An overall perspective during the phase of installation.

construction works in progress

Installation of a raised floor was carried out in the meeting room area. Subsequently, this raised floor was covered with special parquet material to enhance its architectural appeal.

raised floor application

The illumination concept is applied above the counter area and in various office spaces.

lights and finishing touches

The Erzurum Castle offers a stunning view of the city of Erzurum.

A view from Erzurum Castle

The raised floor is used in open office spaces, with ceilings completed with multiple installations.

raised flooring at the open office areas

Carpeting works in progress in the open office areas.

carpet works in the open office areas

Teamwork is essential for every project. The photo below captures a late evening meeting near the project's completion, featuring the renowned Turkish baklava and Erzurum tea.

project team eat out

Even in the skies, we find pleasure in conducting business. The photo below depicts the project team soaring above the office in a mobile crane cage, capturing a stunning view of Erzurum Castle in the background.

flying project team

Displayed in the image below is the office after the construction was finished, with delighted staff and customers.

finished office

The office can be seen from the outside with the PALEN signage in place

finished office

Yet another internal perspective, displaying the ceiling framework, the customer service counters, and the primary reception space.

finished office

Special wall papers were specifically chosen to enhance the architectural feel of the office.

finished office

Room with electrical equipment including office and IT UPS systems

technical stuff

The wall washer lighting technique is employed on the exterior facade of the building to showcase the architectural stone details of the city.

let there be light


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